Energy Billing Services Inc - Serving the Multifamily Housing Industry Since 1981

Fort Carson Utility Conservation Management Program

In compliance with the Department of the Army Resident Responsibility Program, Military Housing Privatization has shifted utility management to the residents. This department of defense program is a directive focused on energy conservation and reducing utility costs at Military Installations across the country.

Residents will receive a monthly bill from Energy Billing Systems. Energy Billing Systems, (EBS) is a utility management service that provides military housing privatization industry sub-metering, energy allocation equipment and billing services.

Billing Management Program/Utility TrakR is a billing management program used to view your statements on-line, to make a payment and to review your history of transactions. Instructions are located on the reverse side of your bill.

EBS Customer Service – 800-637-4242 Ext.210 Hours 7:00 am MST to 5:00 pm MST, Monday through Friday. If your call transfers to voicemail, your call will be returned no later than 10:00 am MST the following business day.

Statement Details: The statement will show your usage for electricity and gas, as well as the baseline amount for your home. A balance owed will show as a positive number, while a refund owed to you will show as a negative number or in parenthesis. Refunds are mailed out once per month and typically should be received at the end of the month for the previous month. For example, your monthly statement should arrive shortly after the 20th of the month for the previous month’s usage, and your refund should follow within about 10 days.

Consumption Charges:

Gas: Invoice will show usage, rate and total billed.

Electric: Invoice will show usage, rate and total billed.

Other Charges: EBS Billing Charge

Allowance:
Baseline/Floor Plan: A baseline has been established for your home by comparing other homes with the same profile. There are five variables used to establish a profile: year built, square footage, number of stories, foundation type, and location of unit within a building for multi family units.

A rolling three year history of usage (CCF’s or kWh), along with the same profile is used to establish the monthly average baseline. The historical average usage is then multiplied by the current commodity rate, provided by the Army to determine the baseline dollar amount.

Each Resident is assigned a floor plan number (also known as baseline). The floor plan number for your specific unit is noted on the “Resident Information” page with Utility TrakR, Energy Billing System’s Web based Utility Program.

Calculations Example:
Floor Plan 50 / Electric Baseline for January 2009 = 1369.038 (historical 3 year average, see baseline chart)
Electric:1369.038 x $0.06510 (current rate/see invoice) = $89.12
$89.12 = January’s Total Allowance for Electric
Floor Plan 50 / Gas Baseline for January 2009 = 188.79 (historical 3 year average, see baseline chart)
Gas: 188.79 x $0.54987 (current rate/see invoice) = $103.81
$103.81 = January’s Total Allowance for Gas

Allowance: The Electric and the Gas total dollars are added together.
Total Allowance for January for Floor Plan 50 is = $192.93

The calculated baseline dollar amount shown on your statement is considered to be your monthly budget for utilities.

Please Note: Utilities that are estimated are adjusted to equal this month's allowance dollars. Example: If electric was estimated the total would equal to $89.12.

Buffer: If your total utility charge falls within 5% of the baseline dollar amount (Example: Baseline $50.00, Buffer 5%=$52.50 - $47.50) your current monthly charges will be ZEROED OUT. Previous Balances/Credits will be carried forward until the balance/threshold of $15.00 has been reached.

Amount Due: If the total utility charge exceeds the allowance (baseline/buffer) you will be obligated to pay the difference (Example: Baseline $50.00, Invoiced $70.00, Difference $20.00, this amount equals the amount due). Late Fees will be accessed on any balance due and not paid by the due date that exceeds a balance/threshold of $15.00.

If your total utility charge is less than the allowance (baseline/buffer) you will be reimbursed the difference (Example: Baseline $50.00, Invoiced $30.00, Difference $20.00, this difference is the amount you will be refunded) You will be reimbursed on any credit balance that exceeds the balance/threshold of ($15.00).

800-637-4242

Bill Payment & Mgt Services

Residents Log In Here
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NEWS

To our EBS Customers,
Welcome all things "NEW" at Energy Billing Systems! We are growing and as such, have upgraded our billing program. Your services will remain the same and more tools will become available to you over time. We appreciate your patience and understanding during this transition. You will be required to register with a new "user name" and "password". To obtain your new Resident ID# you may call Customer Service who can also assist you with credit card payments or with creating your new registration. Finally, we have installed a new phone system and our extension numbers have changed.Listen carefully to the new menu options when you call.
Thank you for your understanding and HAPPY HOLIDAYS from the EBS Team!

TESTIMONIALS

"Our experience with Energy Billing Systems to heat meter 5,000 of our apartment units has been exceptional on several levels. During the last three years, we have recovered 85% of our heat utility costs to the tune of $2MM to $2.5MM annually.

Prior to EBS's installation of heat metering equipment, we had residents with windows wide open in the middle of winter and the heat turned on to 85 degrees. After metering the heat, consumption went down, and residents started watching their use with more ownership. The management demeanor at EBS really closed the loop in allowing the program to gain acceptance and retain residents."

Julie Ala, CFO - Hartman & Tyner
Southfield, Michigan

Consumption Charges:
Gas:	Invoice will show usage, rate and total billed.
Electric:	Invoice will show usage, rate and total billed.
Other Charges: EBS Billing Charge
Allowance: Baseline/Floor Plan: A baseline has been established for your home by comparing other homes with the same profile. There are five variables used to establish a profile: year built, square footage, number of stories, foundation type, and location of unit within a building for multi family units. A rolling three year history of usage (CCF’s or kWh), along with the same profile is used to establish the monthly average baseline. The historical average usage is then multiplied by the current commodity rate, provided by the Army to determine the baseline dollar amount. Each Resident is assigned a floor plan number (also known as baseline). The floor plan number for your specific unit is noted on the “Resident Information” page with Utility TrakR, Energy Billing System’s Web based Utility Program. Calculations Example: Floor Plan 50 / Electric Baseline for January 2009 = 1369.038 (historical 3 year average, see baseline chart) Electric:1369.038 x $0.06510 (current rate/see invoice) = $89.12 $89.12 = January’s Total Allowance for Electric Floor Plan 50 / Gas Baseline for January 2009 = 188.79 (historical 3 year average, see baseline chart) Gas: 188.79 x $0.54987 (current rate/see invoice) = $103.81 $103.81 = January’s Total Allowance for Gas Allowance: The Electric and the Gas total dollars are added together. Total Allowance for January for Floor Plan 50 is = $192.93 The calculated baseline dollar amount shown on your statement is considered to be your monthly budget for utilities. Please Note: Utilities that are estimated are adjusted to equal this month's allowance dollars. Example: If electric was estimated the total would equal to $89.12. Buffer: If your total utility charge falls within 5% of the baseline dollar amount (Example: Baseline $50.00, Buffer 5%=$52.50 - $47.50) your current monthly charges will be ZEROED OUT. Previous Balances/Credits will be carried forward until the balance/threshold of $15.00 has been reached. Amount Due: If the total utility charge exceeds the allowance (baseline/buffer) you will be obligated to pay the difference (Example: Baseline $50.00, Invoiced $70.00, Difference $20.00, this amount equals the amount due). Late Fees will be accessed on any balance due and not paid by the due date that exceeds a balance/threshold of $15.00. If your total utility charge is less than the allowance (baseline/buffer) you will be reimbursed the difference (Example: Baseline $50.00, Invoiced $30.00, Difference $20.00, this difference is the amount you will be refunded) You will be reimbursed on any credit balance that exceeds the balance/threshold of ($15.00).