One of the biggest concerns owners and managers have when deciding
whether or not to bill for utilities, is the impact it will have
on the tenants. The possibility of losing tenants because of your
utility billing is something that nobody wants to see, and it's
something that should never happen. Unfortunately, it is something
that can happen if the proper attention isn't given to the situation.
This is where Energy Billing Systems shines through.
We understand how important it is to make sure that our customers (both management and residents) receive everything they need out of our services. We have an outstanding customer service team, dedicated to addressing questions, concerns or needs. We have a call center to answer calls and offer solutions to residents. A lot of companies have moved toward other options such as automated phone systems for customer service, Energy Billing Systems has taken a different path. We believe that the personal touch is not only necessary, but a must in our business. If residents or managers have a question or concern, we want to be there to answer it. If in the event that all of our operators are on the other lines, residents can leave a message which we guarantee will be returned the within 24 hours. Managers have a specific billing expert who is familiar with their property, who they can contact at any time using their direct line.
We believe that good customer service is the backbone to any successful organization. Customer service is more than just answering and responding to phone calls from residents. Customer service means understanding your customer, their needs and concerns. It's working with management to ensure that they receive the service they expect and deserve. It means staying engaged with the entire process from installation to maintenance, to billing to account management. Energy Billing Systems will be there to provide you with customer service that is second to none.
 |  Copyright 2009 |